The following thread was copied from DVDTalk.com, because I don't think it exists there any more, but it gives a good sense of how good PayPal Customer Service is i.e. not at all...
January 19, 2001 08:39 AM
Does anyone have any idea how to get in touch with PayPal, other than through their website fill in form (maybe by phone...)? I am desparate. I won a Yahoo! auction in October and the seller went defunct. I have tried relentlessly to contact PayPal and have filled out all their damn forms and sent all the appropriate materials, but they refuse to return my emails and I'm desparate to wrap up my claim. I have no idea what the status is and I'm owed $500! Please help in any way possible!!! Any ideas Geoff?
January 19, 2001 10:55 AM
I have had trouble with paypal also. I will never use them again. Someone tried to pay me with a stolen credit card, and my money was tied up for months. The only people at paypal that were any help were Todd, he is a CSR, and Amy, she is a supervisor. Ask for either of them, and don't waste your time with the others. No one ever responded to the emails I sent them either.
January 19, 2001 08:40 PM
I too have had problems with them, they need to shape up or ship out. I too am waiting for 75.00 from them, its been 2mths. When I make a payment, I have to do it three or four times for it to go thru.
January 22, 2001 12:27 PM
PayPal's customer service is ridiculous. I asked for a supervisor today, and this lady said she didn't have one. Grrr. Had to call about 5 times, and my account is STILL RESTRICTED WRONGLY! GRRRRRRRR
January 22, 2001 01:38 PM
Paypal has also wrongly restricted my account, and i've been trying to get it unrestricted for a month now. It has nearly 500 dollars in it and I am astounded by this company's lack of help. I have emailed probably 25 times and gotten 2 replies and calling isn't any help either. Once I get my money from this place I will never use them again.
January 22, 2001 02:44 PM
Yup, the people at Paypal are a bunch of pretentious dolts. They have no idea of what customer service is. I've never had any of my problems resolved...they just kind of ignore you and treat you like an idiot. If it wasn't free to use, I'd say the place would go belly up within weeks.
January 22, 2001 04:09 PM
Just hassle them daily non-stop. Ask to speak with a supervisor right away and tell them you emailed a zillion times and called a zillion times. I think today was my 10th call or something and they FINALLY unblocked my account. God, they are awful when it comes to customer service. I would advise to keep your money in there for umm, as less time as possible. i know someone personally that has had money taken back from their account for a transaction FOUR MONTHS ago. I hope they can prevent the real fraudulent people instead of hassling people that haven't done anything wrong.
January 22, 2001 09:34 PM
I ordered $2700 worth of stuff from a seller (who took the money and ran) on Yahoo auctions in AUGUST, filled out all of the forms, and was only given back half of the money. It took the better part of 2 solid months of emails back and forth to finally get the rest of my money. At least I did finally get it back.
January 23, 2001 01:26 PM
Well, after a month of emailing and calling PayHELL they finally unrestricted my account today. I hope things go well for anyone else trying to get their account unrestricted.
January 23, 2001 03:53 PM
I have been hearing complaints about PAYPAL all the time. I am thinking about closing my account in fear that some of this might happen to me. I too have heard numerous stories about Paypal's horrible customer service. Lets keep this thread going to inform everyone that PAYPAL isn't the great company everyone thinks it is.